Chad Lingafelt chats with McKenzie Brady, President of Client Relationships for U.S. Lawns Charlotte and Rock Hill about creating lasting relationships with your customers. U.S. Lawns is a National Franchise with locally owned offices of Landscape Professionals that provide lawn care services to Commercial clients. Mckenzie has worked with her team to grow their 2 locations in Charlotte and Rock Hill to be the top locations in the franchise.
McKenzie shares why listening to your customers is key and how to stay connected with your customers. We touch on why you shouldn’t get distracted with your competition and dive into industry groups and networking to grow your personal relationships. We also talk about why staying connected and bringing value to your customers (without a sales push) can deepen relationships.